Meet the in2com management team
Hilde Verdoodt – CEO
Hilde has more than 20 years experience in the contact center industry, started within SITEL as Client Relationship Manager and moved through, Business Development to Country leader for Belgium.
Before rejoining Sitel she has worked as consultant in many contact center related companies as BT , Mifratel and IPG.
Skilled in driving operational changes in a company she has an outspoken customer driven mindset. Hilde has been the driving force to create in2com formerly known as Sitel Belgium.
Hilde: “When life gives you a hundred reasons to cry, show life that you have a thousand reasons to smile”
Jan Haine – CFO
I have been working 5 years behind the scenes of various events in a temporary staff agency, searching and planning of the temporary workers for the construction of stages, tents, trade fares, etc, as well as joining the crews in the field work.
Since August 1999, I have been working in the contact center business @ Sitel. I joined the company as junior accountant, and had the opportunity to grow in various roles within finance in EMEA (financial controller Belgium, management accountant Central Europe, regional controller Central Europe, regional controller BE-NL-DK).”
Jan: “It’s all about the money.”
Joeri Deraeve – VP ICT Innovation
I started working within the Call Center business from 1994 up to the present day.
I have built experience on many different solutions ranging from PABX, CTI, IVR, Agent Applications, Quality Monitoring to Infrastructure. I have helped build new Call Center Sites as well as helping with business expansion in existing sites.
Over the last ten years I have extensive management experience of both remote and local teams.
Joeri: “I have continually learnt through my life’s experiences, as well as triumphs I have encountered many difficulties and obstacles on my career path and have used both these positive and negative experiences as catalysts for self-improvement and innovation in my professional life.”
Nadia Stefanutti – VP Human Resources
After having graduated as a translator in 1998, Nadia wanted to make an active use of her language skills. The call center business seemed an ideal way to do so. In September 1998 she joined Sitel as Customer Service Professional and was very quickly promoted Trainer and Quality Monitor. After having held this position for several years, Nadia decided to take up a more administrative role by adopting the position of Executive Assistant. Some years later, she made the switch to HR, first a as general HR team member, and later on – after Sitel became in2com – as HR Business Partner. Today she is Head of the company’s HR department.
Nadia: “no matter how many mistakes you make or how slow you progress, you are still way ahead of everyone who isn’t trying.”
Bernadette Lenders – VP Business Innovation
Bernadette started as a social nurse but soon discovered the contact center world in 1997 and took up several roles each with an operational focus where people are central to accomplishment of success.
From 2011 started as an operational manager at Sitel then subscribed the change within in2com where the overall well-being within the engagement center is one of the keys to a real partnership with the customers.
Visor to the future,
Not guided by pebbles on the road,
Together move toward success,
Believe that positive energy of people can move mountains.
Started from the social sector,
Searched in the contact center world,
Found what I was looking for at in2com as engagement center
and all in2commers,
Now make it happen together.
Bernadette: “Be the change that you wish to see in the world. -Mahatma Ghandi”
Sigrid De Jonge – VP Financial Controller
As a graduate of the Brussels Tax Sciences College (FHS), specialized in accountancy and fiscal matters, Sigrid has always held the position of Financial Controller. Since the beginning of her career, she has been working for companies focusing on communication: first at Techmar, a telecommunications company where she stayed for over more than 10 years, and since 2011 at the customer engagement center Sitel which became in2com in 2013.
Sigrid: “There is nothing permanent except change. -Heraclitus”