Engage with your customers anytime, anywhere
in2com changes the way customers engage with companies and organizations. Every day, we invest in developing and aggregating the most advanced platform with best of breed technologies, supported by highly motivated and experienced customer advisors.
Our 360C platform enables you to have an integrated view on your customers and to engage with them in a personalized way, within the right context and at the right time.
in2com enables its clients to optimize customer contact through multiple communication channels – including mobile & social – by providing the right action at the right time to the right person within the right context through the right channel for the benefit of both our clients and their customers.
- Customers expect to be supported regardless of their preferred channel of communication
- The current CRM contact centre approach and current technologies are merging with social, mobile and collaborative software technologies
- Customer Service & Customer Support divisions will evolve to Customer Engagement Centres providing a closed loop ROI within the organisation