In2Com Now:

Authentic Multichannel Customer Engagement Support

In today’s world, your customers respond from all kind of devices through various channels: voice, mobile IVR, e-mail, chat, text messages, Facebook, Twitter and other social media.

Contact centre in2com provides you with an integrated approach for authentic Customer Engagement Support. The integrated in2com interaction database:

  • gives your customer care service the appropriate feedback about your customer’s social behaviour
  • identifies with the highest accuracy the actual up-selling and cross-selling opportunities
  • integrates mobile targeting according to the feeling
  • and so much more…

Entrust in2com with your contact centre services and empower your organisation with 360 degrees Customer Engagement

Our cornerstones for excellence in Customer Engagement

State-of-the-art contact centre services

  • Customer Loyalty
  • Customer Retention
  • Revenue Generation
  • Brand protection
  • Driving more Business & Cross-Sell Opportunities

Superior relationship management

  • Personalized customer experience
  • Multibusiness channels integration
  • Multilanguage
  • Use of Big Data where appropriate
  • Operational Excellence

Clever contact centre tools

  • Closed loop Engagement Platform
  • Performance & KPI management
  • Analytics
  • Knowledge Management
  • Training

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