Turning your own contact centre into a real Engagement Centre
You do not intend to outsource your contact centre – or maybe just part of it – but you want to use the knowledge, experience and the 360 C platform of in2com? No problem! in2com has a multidisciplinary team to help you turning your contact centre into a real engagement centre.
Our methodology includes requirements review, statement of work, joint implementation and training. We will train your teams to become as independent as you want them to be, but we can also offer permanent or part-time dedicated resources to achieve your business objectives.
The in2com Professional Services team works together with ‘best of breed technology’ providers which enables us to deliver the best possible roadmap to success in close collaboration with your team. Best practices, proven methodologies, innovative technologies, minimized costs, less complexity… are the key drivers of our team.
in2com changes the way customers are engaged. We invest in developing and aggregating the most advanced 360 C platform with best of breed technologies, supported by highly motivated and experienced advisors to offer your customers the right message at the right time at the right place.
Traditional contact centres usually adopt an individual approach with regard to most of the aspects involved in customer engagement processes. The 360C Solutions developed by in2com are based on another starting point, i.e. an integrated and individual view on your customer, placed in the right context, at the right time.