Authentic Multichannel Customer Engagement Support
In today’s world, your customers respond from all kind of devices through various channels: voice, mobile IVR, e-mail, chat, text messages, Facebook, Twitter and other social media.
Contact centre in2com provides you with an integrated approach for authentic Customer Engagement Support. The integrated in2com interaction database:
- gives your customer care service the appropriate feedback about your customer’s social behaviour
- identifies with the highest accuracy the actual up-selling and cross-selling opportunities
- integrates mobile targeting according to the feeling
- and so much more…
Entrust in2com with your contact centre services and empower your organisation with 360 degrees Customer Engagement
Our cornerstones for excellence in Customer Engagement
State-of-the-art contact centre services
- Customer Loyalty
- Customer Retention
- Revenue Generation
- Brand protection
- Driving more Business & Cross-Sell Opportunities
Superior relationship management
- Personalized customer experience
- Multibusiness channels integration
- Multilanguage
- Use of Big Data where appropriate
- Operational Excellence
Clever contact centre tools
- Closed loop Engagement Platform
- Performance & KPI management
- Analytics
- Knowledge Management
- Training
